General Manager

Location: Las Vegas, NV
Date Posted: 04-09-2018
AT3 Staffing is partnered with an industry leading distributor headquartered in the Midwest, in search of a General Manager for a location in Las Vegas NV.  Our client has a great reputation, culture and offers a competitive compensation package including base salary, bonus, and full benefits.

Summary Description:
The GM will be responsible for driving the overall performance of the Branch office in response to customer needs, thereby insuring their satisfaction with installed products and promoting future products and services. Includes oversight of administrative personnel and service technicians.  Personally responsible for selling service products in the territory.  Develop and maintain close customer relationships with all customers.  Directly accountable for a P&L including meeting service revenue growth, profitability, expense targets and managing corporate assets.

Responsibilities:
 
  • Drive service business growth & profitability
  • Build permanent relationships with key customers including end users, dealers and chemical company reps to insure their satisfaction with installed products and promote future products and service.
  • Build working relationships with sales representatives to ensure the total needs of the customer are being met
  • Understand the dynamics of the local service market and position the Branch to compete effectively (e.g. competitive labor rates, promotions etc.)
  • Track and improve customer satisfaction with Branch service through parts availability, response time, first call completion, customer complaint resolution, etc.
  • Recommend facilities plan for office
  • Develop annual budget and operating plan for Branch
  • Establish systems and procedures to deal with local service priorities
  • Takes corrective action on any variance to established procedures
  • Selects, trains and manages all personnel
  • Administers personnel policies and programs within Branch
  • Executes policies and procedures relative to managing service parts inventory and all other assets in the Branch office.
Minimum Qualifications:
 
  • Degree in Business Administration, Marketing, Finance or related field or equivalent experience.
  • 5+ years demonstrated proficiency in a supervisor/sales role in a service/sales related business.
  • Excellent verbal, written and interpersonal communication skills.
  • PC proficient in Microsoft Office applications, such as Word, Excel and Outlook.
  • P&L experience
 
Preferred Qualifications:
 
  • Service product knowledge
  • Working knowledge of Branch operating systems
  • Technical experience
  • Service Product knowledge
  • Willingness to relocate
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