Customer Service/Inside Sales Representative

Location: Cincinnati, Ohio
Date Posted: 12-05-2017
We are working with one of our best clients that is a premier manufacturer of high purity hose, couplings and assemblies for the food/beverage, dairy, pharmaceutical, bio-tech/health and personal care industries. They have a reputation of being a leader in innovation, cutting edge technology and delivering outstanding service. This company is in need of a talented Customer Service/Inside Sales Representative, in the Cincinnati area.
 

Responsibilities:

  • Work directly with customers either by telephone or electronically
  • Respond promptly to customer inquiries
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Prepare quotations, provide pricing and delivery information
  • Perform order entry and data proofing; coordinate any changes, address delivery needs and acknowledge results to the customer.
  • Critically review orders for specification, part number, quantity level, pricing and requested delivery date.
  • Process orders based upon quotation and customer purchase orders.
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Maintain customer databases
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Work with customer to resolve any questions or issues relative to order fulfillment.
  • Performs other duties as required
 

Requirements:

  • Associate Degree or Higher Education 
  • Minimum of 3 years of Customer Service/Inside Sales experience
  • Excellent Technology/Computer Skills
  • Ability to establish priorities, work independently and proceed with objectives without supervision
  • Bilingual English/Spanish skills a plus
  • MUST be able to pass a Hair Follicle Drug Screen and Background Check
 
To be a part of something special, APPLY NOW!!!
 
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